How To Fix the HP OfficeJet Pro 7740 Scanner Issues?

HP OfficeJet Pro 7740 Scan

The HP OfficeJet Pro 7740 wide format printer is fast, affordable, provides superior outputs and also facilitates wireless and mobile printing. This AIO or All-in-One printer can also fax tabloids or A3 size documents. Before we go across to fixing any HP OfficeJet Pro 7740 Scanner issues, here is a small guide that will tell you how to scan with the device.

HP Officejet Pro 7740 Scanner Issues
HP Officejet Pro 7740 Scanner Issues


  • In order to avail of seamless printing, scanning and copying it is imperative to download the full feature driver. This also expedites the usage of the HP Scan Software
  • First, place the tabloid or A3 document on to the scanner glass; the document size is around 11.69 x 16.54″ or 297 × 420 mm
  • Ensure that you have placed the print side face down


  • You have to modify the HP OfficeJet Pro 7740 Software settings according to the document that you wish to scan
  • From the printer assistant window, click on the ‘Scan’ tab and then select ‘Scan a document or Photo’
  • A new ‘HP Scan’ user interface opens up; here click on ‘Save as PDF’
  • Now alter the ‘Page Size’ option on the right hand side to ‘Entire Scan Area’
  • Under that look for the ‘Source’ option and click on the arrow against it
  • From the drop down select ‘Flatbed’

Note: If you select ‘Document Feeder If Loaded’ then you may only be able to scan one-sided legal size document only and the scan for your tabloid document will not be completed

  • Now, go ahead and click on ‘Scan’
  • Click on the preview image that appears on the left hand side

HP OfficeJet Pro 7740 Scanner Issues

While HP OfficeJet Pro 7740 scanner issues are rare, there are times that you see a ‘Scanner failure’ prompt displayed when you are trying to scan. Some of the main causes are:

  • Scanner bar jam
  • Printer calibration issue
  • Low scanner bulb temperature
  • An internal or external electrical problem

The above are only a few reasons. You may also want to know that scanning issues are not related to network and USB problems.

Steps to follow when the bar is not moving

  • Analyse for any fluid functionality and jams visually
  • Empty the flatbed first and press the ‘Copy’ option by lifting the scanner glass just slightly
  • Check if the scanner bar is moving
  • If it doesn’t, then it means there is a jam

Factory default and other fixes

  • As additional remedies, you could always uninstall and reconfigure the printer and scanner software
  • You will find all driver software pertaining to your printer on HP’s website
  • To connect to the PC directly you may want to use a shorter USB cable
  • Finally, restore the factory settings from the ‘Tools’ or ‘Setup’ menu


In the end, if nothing works, then it is best to service the printer. In any case, if you face a hardware error such as the scanner bar jam, then check with the manufacturer for a resolution. You can also use the Print and Scan automatic software to resolve the problem.

  • Share:

Leave a Comment

sing in to post your comment or sign-up if you dont have any account.

WordPress Appliance - Powered by TurnKey Linux